Accessibility

Ark HQ aims to meet WCAG 2.2 level AA across this website and our products. Accessibility matters more in our sector than most: our users are school staff and students, and our buyers answer to public-sector accessibility obligations.

This site is built to be keyboard-navigable, screen-reader friendly, and legible at the colour contrast WCAG AA requires. We test as we build — keyboard navigation, screen readers and automated checks — and our pages score 98 for accessibility in Lighthouse.

We describe this as partial conformance: we have not had an independent audit against WCAG 2.2 AA, so we do not claim full conformance. When one is done we will state its result and date here.

Any known accessibility gaps, and our plan and timeline to fix them, will be listed here as the audit completes.

Two things on this site are not ours to fix. Our checkout is hosted by Stripe and our booking schedulers are embedded from HubSpot and Microsoft, so their accessibility is set by those providers. If one of them blocks you, tell us and we will give you another way to do the same thing — a booking by email, or an invoice instead of an online payment.

If you hit an accessibility barrier on this site or in a product, please tell us at hello@thearkhq.com — describe the page and the problem and we will get back to you and fix it.

We assess by self-evaluation: keyboard navigation, screen-reader testing and automated checks as part of our build process, measured against the WCAG 2.2 AA success criteria. An independent audit has not been carried out, and we will record its method and date here when it has.